Terms of Use
Terms governing website use, orders, payments, shipping, returns, refunds and statutory consumer rights.
Scope
These Terms of Use govern access to and use of this website and the purchase of products from AvurQi, subject to mandatory consumer law that applies to a transaction.
Website Use
Use the website lawfully and do not interfere with its operation, security or other users. Access may be restricted where reasonably necessary to protect the website or comply with law.
Product Information
Product descriptions, images and availability are provided to help customers make purchasing decisions. Product-specific information on the relevant product page forms part of the information available before purchase.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges are separate and may apply to international orders.
Orders
Submitting an order is a request to purchase the selected products using the information shown at checkout.
Order Acceptance
An order is accepted when the merchant confirms acceptance or otherwise proceeds with fulfilment in accordance with the order process.
Processing
Orders are usually processed within 1–3 business days.
Cancellation
Customers may request cancellation before dispatch by contacting support@avurqi.com. After dispatch, cancellation cannot be guaranteed.
Address Changes
Address-change requests can be made before dispatch by contacting support@avurqi.com. Once a carrier has received the parcel, any change may depend on carrier handling.
Payments
Payments are processed through Stripe. Primary card brands shown on the website include Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.
Shipping Fees
Standard shipping is 6$ for orders below the free-shipping threshold.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders are dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.
Customs and Import Duties
Applicable customs duties, import charges or customs handling charges imposed by the destination country are the customer’s responsibility, except where mandatory applicable law requires otherwise.
Lost Parcels
If a parcel appears lost, contact support@avurqi.com. We review tracking and investigate with the carrier. If the parcel is confirmed lost, an appropriate resolution will be offered by reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. This statutory right is separate from the normal commercial return policy.
Returns
For products covered by the normal return policy, a return request must be registered with support@avurqi.com within 14 calendar days after receipt.
Return Shipping
For eligible non-defective change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For a normal EU statutory withdrawal, the customer may bear return shipping where this was clearly disclosed before purchase.
Exchanges
Direct exchanges are supported. For a normal non-defective exchange, the customer pays return shipping and replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.
Defective / Incorrect / Incomplete Goods
Nothing in these Terms limits rights relating to damaged, defective, incorrect, incomplete or otherwise non-conforming goods. Mandatory statutory consumer rights continue to apply.
Refunds
Approved refunds have an internal processing target of within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Approved refunds are generally returned to the original payment method.
Personalised Goods Exception Where Applicable
If made-to-order, custom-made or clearly personalised goods are offered, a change-of-mind or statutory withdrawal exception may apply where permitted by law. This does not exclude rights concerning defective, damaged, incorrect goods, merchant production errors or other mandatory rights.
Statutory Consumer Rights
Mandatory Statutory Consumer Rights are not excluded or reduced by these Terms. Where applicable law gives a consumer stronger rights, those rights prevail.
Intellectual Property
Website text, layouts, graphics and other protected content may be subject to intellectual-property rights. Use of the website does not transfer ownership of those rights.
Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded. Any limitation applies only to the extent permitted by applicable law.
Privacy
Personal data is handled in accordance with the Privacy Policy and applicable data-protection law.
Changes
These Terms may be updated from time to time. The current version is identified by the last-updated date shown on this page.
Contact
For order, shipping, return, refund, exchange, sizing, payment or general support questions, contact support@avurqi.com. For privacy or data-protection matters, contact privacy@avurqi.com.