Shipping Policy

Shipping fees

Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.

Carriers

The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.

Tracking

All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.

Address accuracy

Please review the shipping address before submitting an order. If you need to request a change before dispatch, contact support@avurqi.com. After dispatch, address changes cannot be guaranteed and may depend on the carrier’s process.

Delivery estimates

The 7–15 business day transit period is an estimate, not a guaranteed delivery date. Delivery timing may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control. These factors do not limit any mandatory statutory responsibility of the merchant.

Lost parcels

1. Contact support@avurqi.com.
2. We review the available tracking information.
3. We investigate the shipment with the relevant carrier.
4. Reasonable delivery information may be requested where necessary.
5. If the parcel is confirmed lost, we offer an appropriate resolution by reshipment or refund.

Customs and import duties

For international orders, applicable customs duties, import charges or customs handling charges imposed by the destination country are the customer’s responsibility, except where mandatory applicable law requires otherwise. Product-price tax treatment is separate from customs and import charges.

International orders

International delivery availability, routes and carrier selection may vary by destination. Delivery estimates remain subject to customs processing and local carrier operations.

Customer support

For shipping, tracking, address changes or parcel issues, contact support@avurqi.com. Business hours: Monday-Friday, 09:00-18:00.