{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-09-08T11:50:36","modified_gmt":"2026-09-08T11:50:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/avurqi.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#6D1A36;\n  --theme-secondary:#C4A35A;\n  --ink:#15171c;--muted:#646a73;--line:#dfe3e8;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n  --shadow:0 12px 34px rgba(18,24,40,.06);\n}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.wrap{max-width:1180px;margin:0 auto;padding:38px 24px 72px}\n.topline{display:flex;justify-content:space-between;gap:20px;align-items:center;padding:12px 0 18px;border-bottom:1px solid var(--line);font-size:.86rem;color:var(--muted)}\n.topline strong{color:var(--ink)}\n.page-title{padding:46px 0 30px;border-bottom:1px solid var(--line)}\n.kicker{display:inline-block;margin-bottom:12px;color:var(--theme-primary);font-size:.76rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase}.entry-content h1{margin:0;max-width:920px;font-size:clamp(2.45rem,6vw,5.2rem);line-height:.98;letter-spacing:-.055em}\n.lede{max-width:820px;margin:18px 0 0;color:var(--muted);font-size:1.08rem}.entry-content h2{margin:0 0 12px;font-size:clamp(1.35rem,2.3vw,1.78rem);line-height:1.2;letter-spacing:-.025em}.entry-content h3{margin:0 0 8px;font-size:1.05rem;line-height:1.3}.entry-content p{margin:0 0 14px;color:var(--muted)}.entry-content ul,.entry-content ol{margin:10px 0 0;padding-left:21px;color:var(--muted)}.entry-content li{margin:6px 0}.entry-content 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24px}}\n@media(max-width:520px){.meta-grid{grid-template-columns:1fr}.meta-grid&gt;div{border-right:0!important;border-bottom:1px solid var(--line)!important}.meta-grid&gt;div:last-child{border-bottom:0!important}.topline{display:block}.topline span{display:block;margin-top:5px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.faq-layout{display:grid;grid-template-columns:240px minmax(0,1fr);gap:42px;padding-top:32px}.faq-nav{position:sticky;top:20px;align-self:start;border-left:3px solid var(--theme-primary);padding-left:18px}.faq-nav a{display:block;padding:7px 0;color:var(--muted);text-decoration:none;font-size:.92rem}.faq-nav a:hover{color:var(--theme-primary)}\n.faq-group{padding:0 0 34px;margin-bottom:32px;border-bottom:1px solid var(--line)}.faq-group:last-child{border-bottom:0}.faq-group&gt;.group-head{display:grid;grid-template-columns:80px 1fr;gap:18px;align-items:start;margin-bottom:14px}.faq-no{font-size:2.4rem;font-weight:900;line-height:1;color:var(--theme-secondary)}\ndetails{border-top:1px solid var(--line);padding:0}details:last-child{border-bottom:1px solid var(--line)}summary{cursor:pointer;list-style:none;padding:17px 34px 17px 0;font-weight:800;position:relative}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:5px;color:var(--theme-primary);font-size:1.2rem}details[open] summary:after{content:\"\u2013\"}.answer{padding:0 34px 18px 0}\n@media(max-width:820px){.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:flex;flex-wrap:wrap;gap:8px 14px;border-left:0;border-top:3px solid var(--theme-primary);padding:12px 0 0}.faq-group&gt;.group-head{grid-template-columns:58px 1fr}.faq-no{font-size:1.9rem}}\n<\/style>\n<div class=\"wrap\">\n<div class=\"topline\"><strong>AvurQi<\/strong><span>Last updated: 8 September 2026<\/span><\/div>\n<header class=\"page-title\"><span class=\"kicker\">Help Centre<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lede\">Practical information about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and support.<\/p>\n<\/div>\n<div class=\"meta-grid\">\n<div>\n<div class=\"meta-label\">Processing<\/div>\n<div class=\"meta-value\">1\u20133 business days<\/div>\n<\/div>\n<div>\n<div class=\"meta-label\">Dispatch<\/div>\n<div class=\"meta-value\">Within 3 business days<\/div>\n<\/div>\n<div>\n<div class=\"meta-label\">Transit estimate<\/div>\n<div class=\"meta-value\">7\u201315 business days<\/div>\n<\/div>\n<div>\n<div class=\"meta-label\">Return request<\/div>\n<div class=\"meta-value\">14 calendar days<\/div>\n<\/div>\n<\/div>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy and Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<div class=\"group-head\">\n<div class=\"faq-no\">01<\/div>\n<div>\n<h2>Orders<\/h2>\n<p>Order processing, dispatch, cancellation and address changes.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"answer\">\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>Orders are dispatched within <strong>3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"answer\">\n<p>You may request cancellation before dispatch by contacting support@avurqi.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<div class=\"answer\">\n<p>You may request an address change before dispatch by contacting support@avurqi.com. Once the carrier has received the parcel, a change may depend on the carrier&#8217;s handling process.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<div class=\"group-head\">\n<div class=\"faq-no\">02<\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Payment processing and card methods.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"answer\">\n<p>Payments are processed through <strong>Stripe<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which primary card brands are displayed?<\/summary>\n<div class=\"answer\">\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<div class=\"group-head\">\n<div class=\"faq-no\">03<\/div>\n<div>\n<h2>Shipping<\/h2>\n<p>Transit estimates, tracking, fees and parcel issues.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>What is the estimated transit time?<\/summary>\n<div class=\"answer\">\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate rather than a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<div class=\"answer\">\n<p>Yes. <strong>All orders include shipment tracking.<\/strong> Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping is <strong>6$<\/strong>. Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"answer\">\n<p>Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on destination, route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<div class=\"answer\">\n<p>Contact support@avurqi.com. We review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered by reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<div class=\"group-head\">\n<div class=\"faq-no\">04<\/div>\n<div>\n<h2>Returns<\/h2>\n<p>Return windows, return costs and product condition.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<div class=\"answer\">\n<p>For products covered by the normal return policy, contact support@avurqi.com within <strong>14 calendar days after receipt<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping for a normal non-defective return?<\/summary>\n<div class=\"answer\">\n<p>The customer pays the return shipping cost for eligible change-of-mind, size-preference and other non-defective returns.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays if an item is damaged, defective, incorrect or incomplete?<\/summary>\n<div class=\"answer\">\n<p>The merchant covers the applicable return shipping cost where the issue is damaged, defective, incorrect or incomplete goods.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"answer\">\n<p>No. There is <strong>no restocking fee<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do EU customers have a statutory withdrawal right?<\/summary>\n<div class=\"answer\">\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt. Normal statutory withdrawal return shipping may be paid by the customer where this responsibility was clearly disclosed before purchase. Standard original delivery costs are refunded where required by applicable law; supplementary costs for a more expensive delivery option may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<div class=\"group-head\">\n<div class=\"faq-no\">05<\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Refund method and timing.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>How long does a refund take to process?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds have an internal processing target of <strong>within 7 business days<\/strong> after returned goods are received and the necessary review is completed, subject to any mandatory statutory refund deadline. Banks and payment providers may require additional time to display the refund.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are approved refunds returned?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<div class=\"group-head\">\n<div class=\"faq-no\">06<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchange options and shipping responsibilities.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"answer\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<div class=\"answer\">\n<p>For a non-defective exchange such as a size or preference change, the customer pays both the return shipping cost and the replacement shipment cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a problem-goods exchange?<\/summary>\n<div class=\"answer\">\n<p>For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<div class=\"group-head\">\n<div class=\"faq-no\">07<\/div>\n<div>\n<h2>Sizing<\/h2>\n<p>General measurement guidance.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>Which size labels are covered in the size guide?<\/summary>\n<div class=\"answer\">\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<div class=\"group-head\">\n<div class=\"faq-no\">08<\/div>\n<div>\n<h2>Privacy and Security<\/h2>\n<p>Personal data and safe payment communication.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>How can I contact you about privacy?<\/summary>\n<div class=\"answer\">\n<p>Privacy and data-protection questions can be sent to privacy@avurqi.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I email card-security information?<\/summary>\n<div class=\"answer\">\n<p>No. Do not send a full card number, CVV\/CVC, PIN or other security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<div class=\"group-head\">\n<div class=\"faq-no\">09<\/div>\n<div>\n<h2>Customer Support<\/h2>\n<p>Support contact and business hours.<\/p>\n<\/div>\n<\/div>\n<details>\n<summary>How can I contact customer support?<\/summary>\n<div class=\"answer\">\n<p>Email support@avurqi.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: Help Centre Frequently Asked Questions Practical information about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and support. Processing 1\u20133 business days Dispatch Within 3 business days Transit estimate 7\u201315 business days Return request 14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy and SecurityCustomer Support 01 Orders Order processing, dispatch, cancellation and address changes. How long does [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24520,"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24520"}],"wp:attachment":[{"href":"https:\/\/avurqi.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}